A couple of weeks ago I visited MindLab, a cross-ministerial innovation unit from Danish government. The multidisciplinary team is helping the ministries’ decision-makers and employees to improve public services with a citizen-center approach.
I’m quite impressed with their work, and office! Just to mention a few of their initiatives, they have helped the tax office to improve their communication; a clinic, to improve the patient experience; and the Labor Market to explore opportunities of matching unemployed with mentors.
Check their website, it’s possible to download the MinLab method cards; a set of tools to work with user-centered innovation. http://www.mind-lab.dk/en/methods